What type of prints can I offer?
Your prints will be Archival Pigment prints created from high-resolution digital images, using the best quality ink and paper stock available. This process results in color resolution that far exceeds any other type of image printing.
Your prints will be generated on 8-color Epson 9600 ink jet printers. These printers are able to produce amazingly detailed prints of both works of fine art and photographs. For the ink, we use only Epson Ultrachrome ink, which is of archival quality. This guarantees you (and more importantly, your collectors!) a long-lasting museum quality work of art.
What size prints can I offer?
Based on the proportions of the image uploaded we generate a range of possible sizes it can be printed at, from maximum to minimum. We make six size options available; you can offer the entire range of sizes or just some of them. You may choose to offer only smaller or larger sizes or you may just want to offer one size that you feel works best. The choice is yours. The smallest possible print dimensions are 5" X 6" (or 6" x 5") and the largest possible print dimensions are 35" X 35". Based on the dimensions of the image you upload, you will be able to offer up to 6 different size prints - Artspan will calculate the correct sizes for you.
What size images do I need to upload?
Images should be JPG (our recommendation, file with a ".jpg" extension) or TIFF format (RGB color format only). We will also accept .png and .gif. Our system requires the image to be a minimum of 750 pixels x 900 pixels or 900 pixels x 750 pixels. We strongly recommend that you upload an original image (not enlarged) that is a minimum of 1500 pixels (height and width) to achieve a better quality print. Based on the dimensions of the image you upload, you will be able to offer up to 6 different size prints - Artspan will calculate the correct sizes for you. The available print sizes are proportional to the file size that you upload, so the larger the original file, the larger the available print sizes will be.
How about image quality?
These have to be best quality:
a. We recommend a minimum of 1500 pixels for each side, but our system will accept 750 pixels x 900 pixels or 900 pixels x 750 pixels. Every image is reviewed for quality, no matter what the dimensions.
b. Image sides should be perpendicular to the top and bottom and parallel to each other.
c. Make sure there is no glare (i.e. remove any glass before photographing) , blurriness, borders or pixelation.
d. Colors should be accurate.
e. If you need to tweak your image file but do not have access to Photoshop, try using Photoshop Elements. Elements is a scaled down version of the full Photoshop (subscribe to Lynda.com for online tutorials).
f. UNDER NO CIRCUMSTANCES SHOULD YOU ENLARGE THE IMAGE. This will result in your image becoming degraded when it is printed. When an image is enlarged, the program needs to guess the colors of the added pixels to the image, which results in a degradation of the overall quality of the image, and therefore the print.
How do I send the images to you?
From the Control Panel's Main Menu, click on 'Detailed Upload' and make sure the "Enable Prints- on-Demand" is selected.
How do I set the prices?
When you upload an image, you will enter a variety of info including price(s) and keywords for searches. The paper cost ( and mat and frame cost where applicable) are added on to the cost of the print.
Am I the seller or is Artspan the seller?
The images are on your site, the visitor will buy on your site, and the shopping cart is yours only. You are the seller. You are responsible for any taxes due, and you must agree to an unconditional 7 (seven) day returns policy and refund any monies due under that policy. Artspan will process the order, and print, frame, and ship directly to the buyer.
What about sales taxes?
You, as the seller, are responsible for the payment of any sales tax that may be due on all sales though your Artspan web site. Artspan offers some unique tools to make it easier for you if you chose to enable the shopping cart to sell originals and/or prints through Prints-on-Demand:
Inside the USA: Your shopping cart checkout will automatically calculate the sales tax for 7,000 tax jurisdictions in the US.
Outside the USA: Taxes for anywhere outside of the US would need to be entered manually during the shopping cart set up process.
All Sellers: Your Control Panel contains a Sales Tax Report within the E-Commerce section (E-Commerce > Reports). You may print this report whenever required. You are responsible for securing any additional documentation such as tax certificates, as well as paying the tax to the appropriate authority or authorities.
How do I set the shipping costs?
Your customer will choose the shipping method and the cost will be automatically calculated.
How do I handle returns?
Artspan guarantees all purchases from the Prints-On-Demand (POD) program with a 7-day money-back guarantee. We do not require that our members be responsible for the costs associated with this returns policy (such as print material, frames, mats, or shipping). You agree to pay any refunds due to Artspan for the asking price plus sales tax (if collected) within a 7 (seven) day period following the return of the item(s).
What is my responsibility in dealing with buyers?
You will be responsible for contact with your buyers and agree to respond to any inquiries in a timely fashion.
Will Artspan help if I have a dispute with a customer?
In the event of any dispute between you and the buyer regarding damaged items or other issues with buyers, you and the buyer may ask Artspan to mediate the dispute. If Artspan consents to do this, you agree to abide by any decision and/or recommendation(s) made by Artspan.
How does the customer pay for a print?
Customers can pay with credit cards (all credit card data is secured by SSL encryption) or they can pay with a transfer from their PayPal account.
How much of the print price do I get?
You get 100% of the price (except for credit card processing cost and/or a small commission to Artspan, only if applicable --- see below).
Can I buy prints of my work to sell elsewhere?
Yes. This is a great way to buy museum-quality prints of your own artwork at a price that you set... in whatever sizes you need... whenever you need them!
What are the costs for processing sales?
If you opt to use an Artspan integrated shopping cart and/or the prints-on-demand feature on your site, you agree to pay the credit card processing fee on any sales, but there is no commission from sales where the buyer goes directly to your website by typing in your domain name. If the buyer finds your website and work through Artspan.com, then a 10% commission on sales will be applied.
How do I know when I have sold a print?
When an order is placed for your work, you will be notified of the order via e-mail and within the "Messages" section of your Artspan Control Panel. It will list the print(s) that were sold, the sizes of the print(s), and your profit on the sale.
When do I get paid?
All sales proceeds, net of the credit card processing fee and/or commission fee (if applicable), are credited to your account within a few days.